A “risk” is something that can go wrong. So you may think “risk communications” is mostly about responding to events – a crash, a poisoning, a recall – that suddenly change perceptions of a product’s safety. But that’s “crisis communications,” where the goal is simply to stop the bleeding and survive. It’s the hospital emergency room of communications, not a place you want to be.
It’s good to know the ER is there if you need it, but you hope to never need it. And smart executives do more than hope. They engage our Risk Communications practice.
Everyone knows the old saying “an ounce of prevention is worth a pound of cure.” That nugget of wisdom is the core of what we do.
Risk perceptions are the product of three principal factors:
None of these factors works in isolation. They interact, each shaping the others. Out of these complex and constantly evolving relationships, risk perceptions are formed.
With so many factors at work, it is seldom the case that consumers’ perception of a product’s safety shifts instantly from “safe” to “unsafe” as the result of some unforeseeable event. Change typically happens more slowly. That makes prevention possible. Here’s how we do it at Tactix:
Even a healthy person who exercises, eats right, and sees a doctor now and then may still get sick. When that happens, the essential first step is an accurate diagnosis.
With so many factors in play, this analysis requires the expertise in multiple subjects and deft judgment possessed by TACTIX’ Risk Communications team.
Following the diagnosis comes treatment.
This could involve identifying and working with key influencers, correcting the media, making the case on social media, and many other approaches depending on the particular circumstances of a case. But in every treatment, the language matters. Getting the right words and images to the right people at the right time is how we change minds – and restore a patient to health.
This is the work of Risk Communications. With decades of experience and a record of success, the team at TACTIX is ready and able to safeguard your product’s success.
No other team has both the expertise and depth of experience TACTIX brings together to effectively manage risk communications. Here you will find people who not only understand government and regulation, communications and media, but also the psychology that drives people to act, change their opinions, or move to or away from something.
Dan Duguay brings proven technical and engineering expertise to TACTIX’ Risk Practice. Having spent 14 years in the federal public sector in a range of program, innovation, economic development, R&D management and regulatory roles, Dan provides broad technological knowledge of a wide range of sectors and the regulatory systems that govern them, including chemicals, semiconductors and nanotechnology manufacturing, energy, medical device development and information and communications (ICT) and wireless spectrum technology.
Dan Gardner wrote the book on risk perception and the psychology behind our fears – Risk: The Science and Politics of Fear (entitled The Science of Fear in the US). Dan understands the dynamics of politics, communications and psychology, and how they raise or lower perceptions of risk in brands, products or organizations.
For two decades, Howard Mains has been instrumental in product defense mandates that have involved animal welfare, GMO technology, micro-beads, silicone breast implants, PCBs, and a host of complex, high-profile chemicals used in many products.
Jill Fairbrother has spent her career helping leaders and brand managers with stakeholder engagement, media relations, issues management and risk communications involving heavily-regulated products.
Paul Hillier was formerly a target audience analyst for a psychological operations company of the Canadian Forces. He brings a unique skillset to diagnosing vulnerabilities and helping to mitigate and manage risks with the potential to damage reputation and adversely affect business.
Ed Speicher develops the code that helps us identify stakeholders, measure their level of engagement and whether they pose threats or provide opportunities. Ed also helps us maximize the effectiveness of communications programs through his quantitative models, which determine a stakeholder’s level of influence.
Dan has a unique ability to navigate political, economic and policy issues that affect TACTIX’ clients by employing exceptional strategic advice.View More
As the co-lead of the Risk Communications Practice at TACTIX, Dan Gardner provides the insights and understanding clients value to effectively manage their reputations and steward their products.View More
Managing Principal ~ Owner
Howard Mains’ client-centric approach brings a high level strategic focus on key mandates.View More
Jill Fairbrother has an extensive issues management background and provides clients with in-depth advice on media and communications strategies.View More
Paul Hillier specializes in risk management, advising clients across industries on how to manage reputational risks.View More